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Books & CD's
Our audio CD's feature Jeannie's most requested keynote
presentations and basic etiquette program.
Positive Self-portrait cd

cd imageTelephone Imagery (Audio CD)
Positive Self-Portrait: How Do Your Customers See You?

Most of us draw mental pictures of our customers or prospects on the telephone, often establishing long-term working relationships without having met them. Indeed, we're quick to visualize the person on the other end of the phone line without realizing that same person is drawing a mental picture of us, too. This thought provoking program uses the word PICTURE to convey characteristics enabling us to paint a positive self-portrait during every customer interaction.

    Intro 1
    Posture 2
    Inflection 3
    Courtesy 4
    Tone 5
    Understandability 6
    Rate 7
    Extra Mile 8
    Close 9
Single CD
$20 plus shipping and handling
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