Now Hear This, Inc.
Now Hear This, Inc.

 
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Basic Program Menu


Building Your Company's Image
Attitude: Now You Hear It; Now You Don't
 Own Every Customer Interaction
 Look Good to Yourself!
 Develop a "can do" attitude!


Skills for Professional Customer Interaction

Telephone Etiquette: Back To Basics
 Greetings     Voice Mail     Messages
 Screening     Complaints     Holding
 Transfers     Probing     Signing Off


Painting A Positive Self Portrait
The Customer's Mental PICTURE of You
Posture
Inflection
Courtesy
Tone/volume
Understandability
Rate of speech
Extra mile


Making the Right Connection
Communication Styles: Speaking Your Customer's Language
 Auditory preferences
 Visual preferences
 Kinesthetic preferences


Now Hear This! Effective Listening Skills
 Keys to Active Listening
 Barriers to Listening
 Testing Your Listening Skills


These menus can be customized to meet your specific business need.


Tell Me More
Phone Tip:
Call yourself up!
How does your voice
mail message sound?




Email Jeannie

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Now Hear This, Inc. P.O. Box 470638 Aurora, CO 80047-0638
Phone 303-337-1991 Toll-free 1-800-784-5525 Fax 303-337-1966.
Copyright 1999-2014 Now Hear This, Inc.