Now Hear This, Inc.
Now Hear This, Inc.

button bar
PhoneSkills Home Page Free Articles Testimonials Phoneskills Programs Keynote Addresses For Meeting Planners Books and CDs About Now Hear this an Jeannie Davis Meet Jeannie
Books and Audio CD's
Our audio CD's feature Jeannie's most requested keynote
presentations and basic etiquette program.
telephone imagery cd

telephone imagery cdTelephone Imagery (Audio CD)
Telephone Etiquette: Back to Basics

Customers will form a judgment about your company based on contact with a single individual. If you don't demonstrate good telephone etiquette, you leave a negative impression that can be difficult to overcome. This program delves into the fundamental skills necessary to improve telephone etiquette basics and make the most of every call using tips, tricks and techniques applicable for everyone who experiences telephone customer interaction.


Intro 1
First Impressions 2
Greetings Menu 3
Screening Calls 4
Responding 5
Probing 6
Transferring Calls 7

Intro 1
Holding 2
Messages 3
Voice Mail 4
Complaint Calls 5
Signing Off 6

Double CD set
$35 plus shipping and handling
Order now using our secure shopping cart.

Order Now  

Return to Books and Audio CD's page.

Phone Tip:
Follow the
"sundown rule."
Return all calls
before the end
of your business day.

Email Jeannie

Training Programs - Keynotes - Meeting Planners - See Jeannie Now! - Meet Jeannie - Books and Audio CD's - Free Articles - Home Page
Privacy Statement

Now Hear This, Inc. P.O. Box 470638 Aurora, CO 80047-0638
Phone 303-337-1991 Toll-free 1-800-784-5525 Fax 303-337-1966.
Copyright 1999-2014 Now Hear This, Inc.