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Books and Audio CD's
Our audio CD's feature Jeannie's most requested keynote
presentations and basic etiquette program.
telephone imagery cd

telephone imagery cdTelephone Imagery (Audio CD)
Telephone Etiquette: Back to Basics

Customers will form a judgment about your company based on contact with a single individual. If you don't demonstrate good telephone etiquette, you leave a negative impression that can be difficult to overcome. This program delves into the fundamental skills necessary to improve telephone etiquette basics and make the most of every call using tips, tricks and techniques applicable for everyone who experiences telephone customer interaction.

CD1:

  Track
Intro 1
First Impressions 2
Greetings Menu 3
Screening Calls 4
Responding 5
Probing 6
Transferring Calls 7
    CD2:

  Track
Intro 1
Holding 2
Messages 3
Voice Mail 4
Complaint Calls 5
Signing Off 6

Double CD set
$35 plus shipping and handling
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Phone Tip:
Follow the
"sundown rule."
Return all calls
before the end
of your business day.




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