Takes Telephone Communication Skills to the Next Level
Beyond "Hello:" A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Beyond "Hello" won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover Bookstore's Top 10 Best Selling Business Books List several times.
The book's tone is conversational, allowing readers to focus on
painting a positive self-portrait. It includes exercises, stories
and examples of how attitude, telephone etiquette, communication
styles and listening skills impact the bottom line. Each chapter
offers value-added tips to help improve rapport-building skills,
enhance customer interaction and retain and strengthen relationships
through excellent customer service. This comprehensive and well-written
tutorial will help you improve every telephone interaction you have
with your valued customers.
Now Hear This, Inc.
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Phone 303-337-1991 · Toll-free 1-800-784-5525 · Fax 303-337-1966.
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