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Books and Audio CD's
Our audio CD's feature Jeannie's most requested keynote
presentations and basic etiquette program.

Telephone ImageryTelephone Imagery cdTelephone Imagery (Audio CD)
Attitude: Now You Hear It — Now You Don't

Everyone in an organization is a salesperson and the impression, positive or negative, each person makes is an advertisement for the company. It's easy to forget how productivity and customer relationships suffer because of a negative attitude. Everyone experiences bad days—times when you're not at your best. This motivational program reinforces the benefits of demonstrating positive attitudes and behaviors necessary for building long-term customer loyalty.

    Intro 1
    Put a Smile In Your Voice
       Before; Not After
    Look Good To Yourself
    Develop a "Can Do" Attitude
       Positive Self-Talk
       Positive Words and Phrases
       Speak In Mutuality
    5 & 6
    Close 8

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Your customers won't remember everything
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